Do you find it difficult to pinpoint the causes of poor performance? You can learn to 'see' and continuously improve those factors that are important to the success of your business.

      We work with business owners, heads of operations, supply chain managerss, training managers and key process owners of product and service organisations with high logistic content located in the African region, and that are eager to take their performance to the next level.

These organisations realise that they can leapfrog ahead of competition by focusing on the core activities and processes that determine their success and excelling in their performance. They therefore seek to define, understand, control and continuously improve these processes to eliminate all activities that add no value and achieve world-class performance levels.

They are willing to do what it takes to empower their workforce with the skills and tools needed to implement the fundamental process changes that will yield quantum leaps in performance and results, while delighting their stakeholders on a consistent basis.


"We just concluded training for our --- personnel on ----. Just two weeks after, I'm wondering whether it was worth it. The improvements I expected in their performance on the job are not showing."

"--- is a critical operation in my department. I've read somewhere that some organisations take only five days cycle time for the whole process; it takes us at least three weeks! When I present these comparisons to my people, they assure me they're doing their best: it simply can't be done faster. Is there a way to determine where the bottlenecks are and how to resolve them?"

"The number of defects in our finished goods is unacceptably high. We have a reputation as industry leaders in quality. We can only maintain that image by manually sorting out defective items after a hundred percent inspection. The resources required to do this are substantial and hurt our bottom line. Isn't there another way?"

"Our indicators for monitoring performance in ---- sometimes show improvements, followed not long after by deterioration. How can we get more consistent results?"

"Some of our people who showed a lot of promise when they joined, now even after three years are still struggling with the fundamentals of time management, delegation, planning/follow through, teamwork and other basics. How do we help them quickly gain personal mastery and begin to excel?"

      Though we seek to serve organisations of different sizes and in a variety of industries, the truth is that not every company is in a position to take advantage of our services. Clients to whom we can offer most value typically share the following attributes:

They possess competent and visionary leadership that is driven to move their organisations to the next level.

They walk their talk daily. For them, a mission statement is more than a catchy slogan. It is a statement of shared values and a common purpose that guides everything every member of the organisation does.

They are totally focussed on their customers' and other stakeholders' needs and seek long-term solutions that will help them guarantee consistently superior value.

They take responsibility for improving their systems and processes, and will be as involved as necessary to hammer out innovative answers to knotty process improvement issues.

Now that you know the kinds of problems we handle and the types of clients we work with, click here to learn more about how we work.